英国UKEC曼城总部招聘客服协调专员-在校本科生、研究生
欧洲网（http://www.ouzhou.cc）2017年8月招聘资讯：英国UKEC曼城总部招聘客服协调专员-在校本科生、研究生。UKEC（United Kingdom Education Centre英国教育中心）成立于1999年，是获得英国上百所高等院校认证的官方授权招生教育机构。我们的总部位于英国的曼彻斯特（Manchester），共有7个办公室，并于英国的伦敦（London)、伯明翰(Birmingham)、爱丁堡（Edinburgh）、格拉斯哥(Glasgow)、纽卡斯尔（Newcastle）、卡迪夫（Cardiff）、利物浦（Liverpool），中国设有5个分中心，2016年并在马来西亚（Malaysia）新设了分中心。 办公室真多！！
招聘岗位：客服协调专员
工作种类：每周20小时，根据你的时间调配，很灵活！
薪水：每小时£7.05; 如果年龄超过25岁则每小时£7.50
支付周期：月付
工作地点：曼城总部办公室
电话： 01612360684
邮箱：recruitment@xinlung.com
工作时间段：2017年9月4日 到2017年10月5日
招聘条件：
1. 在校本科生、研究生
2. 工作态度积极乐观，对待工作认真负责
3. 普通话标准、流利，有亲和力，思维灵活，具备较强的语言表达能力
4. 具备良好的心理素质，优秀的应变能力
5. 之前通过UKEC申请学校者优先考虑
具体工作职责请看下面
Overall Purpose of the Job:
We are looking for a motivated candidate who can conduct high-quality customer surveys to start immediately. You will be provided full training and then be responsible for creating and undertaking all customer surveys to assess levels of customer satisfaction, collate feedback, deal with complaints and identify areas of problems and opportunity.
Key Responsibilities:
Contact UKEC customers to collect customer satisfaction feedback and analyse the date
Keep record of enquiries, comments, complaints, and actions taken.
Prepare and distribute customer survey reports, and maintain relevant databases.
Identify improvement opportunities using the customer satisfaction and behavioural data to point out the direction of specific enhancements that will make the customer experience more effective.
Manager and update survey questions and results to match customer needs
Perform other ad-hoc related duties as required by the line manager.
Required Knowledge, Skills and Experiences:
Educated to degree level or equivalent
Be able to take ownership of projects to drive success
Excellent communicator with the ability to communicate effectively to groups and individuals, tailoring your style to suit the audience and situation
Professional telephone manner
Pays high attention to detail with accuracy
Good command of both Mandarin & English
Good time management, IT, organisational skills, including the ability to meet deadlines
Good statistical attributes
Able to manage confidential and sensitive information
Reliable, honest, intelligent with the ability to multi-task
Previous experience in a telephone survey role would be a distinct advantage
How to Apply:
You should be available to start working from 04/09/2017 to 05/10/2017. If you are interested in this position, kindly send your CV together with a cover letter detailing your experience and skills in the relevant areas to the following email: recruitment@xinlung.com.
